Returns & Refunds policy

At HouseRoxx, we stand behind the quality of our products. We want you to be completely satisfied with your purchase.

Defective or Damaged Items

We will gladly offer a replacement or full refund for products that arrive defective, damaged, or with manufacturing errors. If you receive a product that doesn't meet our quality standards, please contact us within 7 days of delivery with:

• Your order number

• A clear description of the issue

• Photos showing the defect or damage

We'll review your claim promptly and, upon approval, provide you with a prepaid return label or issue a replacement/refund at no additional cost to you.

What We Don't Cover

Since our products are made-to-order specifically for you, we're unable to accept returns for non-defective items. Our return policy does not cover:

• Buyer's remorse – If you simply change your mind about a purchase

• Wrong size or color – Items ordered in incorrect specifications

• Personal preference – If you're unhappy with the product due to subjective reasons

Lost Packages

If your order hasn't arrived, please report it within 7 days of the estimated delivery date. We'll work with the carrier to locate your package or arrange a replacement.

How to Submit a Claim

Contact our customer support team at info@houseroxx.com. Please include your order number and relevant details about the issue.

We aim to respond to all claims within 48 hours and resolve approved claims as quickly as possible.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@houseroxx.com